Chatting Your Way to Quick Fixes: How Helpdesk Chat Saves the Day
According to Hiverhq.com 63% of customers prefer using chat when reaching out for support. We see the same thing here at Access Tech—chat is the #1 way our ...
Cyber Resilience: What is it? And How Can You Get Better at it?
Actually catching on fire is very unlikely, so why do we remember to “stop, drop, and roll?” It is about being prepared in an event, just like cyber ...
Riding the Bus: More Than Just Getting There
This past weekend I took the bus from SE Portland to the PSU farmer’s market. I, like many, own a car and use it regularly. But with the ...
How We Use CoPilot at Access Tech
Artificial intelligence is changing how we work, and tools like Microsoft Copilot are leading the way. According to Forbes, AI tools like Copilot have the potential to increase ...
Access Tech’s Benefit Corportation for Good Annual Report – 2024
Why We Do What We Do At Access Tech, our mission is grounded in representation and equity. Small businesses often face unique challenges and disadvantages, especially when navigating ...
How Access Tech Migrated 1200+ CRM Records Without Manual Entry
The increasing use of cloud software has been a blessing to many companies, but their seamless integration can become a curse if you want to change vendors. Recently ...
Simplifying Security with Cato SASE
As more smart devices flood enterprise networks, keeping everything secure gets trickier. By 2025, Gartner estimates that smart devices will outnumber traditional devices like laptops and desktops in ...
E-Fare: The Future for Transit Agencies
In a 2021 survey conducted by Visa, “88% of surveyed riders expect (a) contactless option on transit.” That is a staggering number for rural transit agencies. Especially as ...