Insights focusing on: Unified Communications
Microsoft removing Teams from bundles
Announced on April 1st, Microsoft Teams will no longer be included with Microsoft 365 Enterprise and Office 365 Enterprise licensing. As per an email sent to Access ...
Phone chaos: from the desk of the president
When the phone lines first went down, I asked the usual questions like what’s happening, who’s affected, when did it start, what’s the impact on the business, is there any connection with other outages, and what’s been done to fix it. ...
Phone chaos: from the desk of the operations manager
When I first heard about the phone issue at our client’s company, I was annoyed but not surprised. ...
Phone chaos: from the desk of the engineer
When their phone outage first happened, our client wasn’t sure whether it was telco-related or a problem with their own network or equipment, so I was called in to help investigate the network. ...
Case Study: Phone service chaos
What would you do if your company’s phone systems were cut off without any prior notice? ...
Battle of the phones: On-Premises vs Cloud
Businesses are realizing that on-premises systems just aren’t cutting it for today’s digital times and many of those critical systems are End of Life or End of Support, creating a significant risk of breaking down the excessive cost of maintaining them. ...
E-911 is complex with UCaaS – Here’s how Zoom’s doing things different
In an emergency, we expect to be able to pick up any phone anywhere that will not only connect us to emergency responders like police and fire but also let them know where we are calling from so they can find us. That may not be the case if you are using a cloud-based phone system. ...
3 Pro Tips for a successful UCaaS upgrade
UCaaS (Unified Communications as a Service) is still hot right now, and no wonder: by moving traditional voice, video and/or text to the Cloud, it promises better communication ...