When I first heard about the phone issue at our client’s company, I was annoyed but not surprised. ...

When their phone outage first happened, our client wasn’t sure whether it was telco-related or a problem with their own network or equipment, so I was called in to help investigate the network.   ...

What would you do if your company’s phone systems were cut off without any prior notice? ...

Businesses are realizing that on-premises systems just aren’t cutting it for today’s digital times and many of those critical systems are End of Life or End of Support, creating a significant risk of breaking down the excessive cost of maintaining them. ...

In an emergency, we expect to be able to pick up any phone anywhere that will not only connect us to emergency responders like police and fire but also let them know where we are calling from so they can find us. That may not be the case if you are using a cloud-based phone system. ...

UCaaS (Unified Communications as a Service) is still hot right now, and no wonder: by moving traditional voice, video and/or text to the Cloud, it promises better communication ...

and remote work, video conferencing and mission critical line of business applications we rely on our internet connections to do our jobs and stay in touch. ...

Good talent has become more difficult to find. You want to be more selective in your search, but you also need to appeal to them. ...