Insights

What we’re seeing out in the boundless world of IT and how you can make the most of it

Insights focusing on: Unified Communications

Access Tech: Does your company use Microsoft Teams?

Microsoft removing Teams from bundles

Announced on April 1st, Microsoft Teams will no longer be included with Microsoft 365 Enterprise and Office 365 Enterprise licensing.   As per an email sent to Access ...
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Access Tech: What is your role in fixing an issue for a client?

Phone chaos: from the desk of the president

When the phone lines first went down, I asked the usual questions like what’s happening, who’s affected, when did it start, what’s the impact on the business, is there any connection with other outages, and what’s been done to fix it. ...
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Access Tech: What is your role in fixing an issue for a client?

Phone chaos: from the desk of the operations manager 

When I first heard about the phone issue at our client’s company, I was annoyed but not surprised. ...
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Access Tech: What is your role in fixing an issue for a client?

Phone chaos: from the desk of the engineer 

When their phone outage first happened, our client wasn’t sure whether it was telco-related or a problem with their own network or equipment, so I was called in to help investigate the network.   ...
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Access Tech: Communication is key to any business. How much do you rely on communication to keep your business running?

Case Study: Phone service chaos 

What would you do if your company’s phone systems were cut off without any prior notice? ...
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Access Tech: Businesses that are making communications and collaboration pillars of their digital and cloud transformation are leveraging the many productivity tools, security benefits and the flexibility that UCaaS provides. We know the switch can be hard, so here are a few comparisons to help you decide what’s best for your business.

Battle of the phones: On-Premises vs Cloud

Businesses are realizing that on-premises systems just aren’t cutting it for today’s digital times and many of those critical systems are End of Life or End of Support, creating a significant risk of breaking down the excessive cost of maintaining them. ...
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E-911 is complex with UCaaS – Here’s how Zoom’s doing things different

In an emergency, we expect to be able to pick up any phone anywhere that will not only connect us to emergency responders like police and fire but also let them know where we are calling from so they can find us. That may not be the case if you are using a cloud-based phone system. ...
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Access Tech: UCaaS has become a big giant in the times of the pandemic and push for remote work. Although UCaaS originated as a way to replace traditional phone systems, there are more features that your business can utilize.

3 Pro Tips for a successful UCaaS upgrade

UCaaS (Unified Communications as a Service) is still hot right now, and no wonder: by moving traditional voice, video and/or text to the Cloud, it promises better communication ...
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