Insights

What we’re seeing out in the boundless world of IT and how you can make the most of it

Insights focusing on: Contact Center

A contact center solution that empowers your agents to remember customers will improve experiences.

Your Contact Center Solution Powers a Human Connection for Customers

The pandemic and its resulting lockdowns have unsurprisingly had a major impact on the level of isolation that consumers experience. A study conducted by Genesys in partnership with ...
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The Four Philosophical Considerations Around a Cloud Contact Center Implementation

The cloud contact center is gaining momentum as enterprises discover benefits around agility, scalability, and features over a traditional solution. The ability to categorize spending as operating expenses ...
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Insights from Access Tech

Why is Clearly Documenting Your Work Processes so Important?

As our work climate continues to move towards a remote landscape, the availability of processes and procedures is becoming ever more important. Employees need a quick and easy ...
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Your Contact Center Redefined

As companies quickly made the shift to work-from-home settings, the contact center was forced into a new realm. With in-store experiences all but disappearing, in many cases contact ...
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Why SD-WAN and Contact Centers Accelerate Digital Transformation Together

Enterprises looking for new ways to improve the customer experience benefit from combining software-defined wide area networking (SD-WAN) and contact centers. SD-WAN’s ability to simplify an increasingly complex ...
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How Your Contact Center Could Benefit from AI

When was the last time you interacted with an automated system from the contact center of one of your favorite brands and you didn’t know it? Chances are ...
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