Insights focusing on: Contact Center
3 Pro Tips for a successful UCaaS upgrade
UCaaS (Unified Communications as a Service) is still hot right now, and no wonder: by moving traditional voice, video and/or text to the Cloud, it promises better communication ...
Three ways to improve your remote contact center
A recent white paper by Subspace reported that 44% of all contact center employees are now working remotely at least five days a week, an increase from 17% before the start of the pandemic. ...
Your Contact Center Solution Powers a Human Connection for Customers
The pandemic and its resulting lockdowns have unsurprisingly had a major impact on the level of isolation that consumers experience. A study conducted by Genesys in partnership with ...
The Four Philosophical Considerations Around a Cloud Contact Center Implementation
The cloud contact center is gaining momentum as enterprises discover benefits around agility, scalability, and features over a traditional solution. The ability to categorize spending as operating expenses ...
Why is Clearly Documenting Your Work Processes so Important?
As our work climate continues to move towards a remote landscape, the availability of processes and procedures is becoming ever more important. Employees need a quick and easy ...
Your Contact Center Redefined
As companies quickly made the shift to work-from-home settings, the contact center was forced into a new realm. With in-store experiences all but disappearing, in many cases contact ...
Why SD-WAN and Contact Centers Accelerate Digital Transformation Together
Enterprises looking for new ways to improve the customer experience benefit from combining software-defined wide area networking (SD-WAN) and contact centers. SD-WAN’s ability to simplify an increasingly complex ...
How Your Contact Center Could Benefit from AI
When was the last time you interacted with an automated system from the contact center of one of your favorite brands and you didn’t know it? Chances are ...