According to Hiverhq.com 63% of customers prefer using chat when reaching out for support. We see the same thing here at Access Tech—chat is the #1 way our customers get help fast.

A Real-Life Chat Support Win

Take one of our clients, for example. Their computer kept asking for a restart every day. Annoying, right? They reached out to us through chat. In minutes, our Helpdesk team checked their system. We saw it was running a daily restart command. Tier 2 got involved to look deeper and thought it was an automation issue. Tier 4 jumped in next and found it wasn’t automation—it was a pile of updates waiting to install.

All this happened while the client stayed on chat, getting updates in real-time. We needed a 4-hour window after 5 PM to get the updates done. We sent several emails to confirm a time. We haven’t heard back yet, but we’ll keep trying.

Why Chat Matters for IT Support

Because stuff breaks. Computers act up. When they do, you don’t want to wait. Chat gets you help faster. You type what’s wrong, and our Helpdesk jumps on it. You stay in the loop the whole time.

Chat matters to Access Tech because we want to fix your issues quickly and keep your day moving. It matters to you because it saves time and stress. And it matters to your company because less downtime means more work getting done.

Need help? Don’t let that little issue become a big problem. Open a chat with Access Tech. We’ll take it from there.