Did you know employees lose about three hours each week solving problems that could have been resolved with better support? A survey of 30 large companies revealed just how much time is wasted on avoidable work-related issues. 

My Recent Troubleshooting Issue:

I experienced this firsthand with an email automation issue. A campaign was supposed to trigger a customer journey. Instead, nothing happened—no emails sent, no workflows initiated, and no clear reason why.  

Steps Taken:

First, I called an outside source—no luck. Then, I contacted our website developer—still no solution. Finally, I submitted a support ticket with the software’s team. What followed were two weeks of back-and-forth emails with two different reps, sending screenshots, watching tutorials, and patiently following the troubleshooting steps. I spent several hours, a lot of energy, and company resources to start the campaign. Eventually, the issue was fixed, but not without frustration and persistence. Sound familiar? 

Access Tech’s Approach:

Here’s how we do things differently. 

• No Waiting in the Dark: When you submit a ticket with us, we work hard to meet service level agreements (SLAs) that guarantee fast response times—typically within two hours for urgent issues. 

• More Than Just Tips: We don’t just send troubleshooting steps and call it a day. 

• We’ll jump into meetings to guide you through solutions. 

• Send follow-up emails to keep you in the loop. 

• Call you directly if email isn’t working. 

• Client-Approved Resolutions: We never close a ticket without your confirmation. You’ll always know where we are in the process, and we ensure every issue is resolved to your satisfaction. 

• Documented Guides: We document and store all troubleshooting we do for you in a robust knowledge library, customized to your organization. The best part? You get to keep it all– the information belongs to you. 

• Stress-Free IT Support: Our Operations team are some of the friendliest and down-to-earth people you will meet. When you reach out with a problem, we’re here to make troubleshooting seamless and frustration-free. 

Ready for an IT solution that truly supports you? Let’s connect and we’ll show you how we simplify IT.