Recently, a transit client reached out to the Access Tech team with a critical request. They needed their IT team trained on reporting in their dispatch software.  

The Problem:  

Our client has used this software for years and still was not able to get this tool to report accurately. This is a big deal for transit agencies. Reporting directly affects their ability to secure funding. 

Our Solution:  

To meet the customer’s need, the Access Tech team came together with a proactive approach: 

Customer Support Specialist, Sarah 

• Scheduled training sessions tailored to the team’s needs. 

• Prepared training resources. 

• Attended the training and recorded it for future reference. 

Operations Manager, Heather 

• Initiated and coordinated the complex scheduling request with four different organizations.   

• Oversaw the progress and ensured seamless operations from beginning to end.  

Our Outcomes:  

• Wrapped up the project in just two weeks, even with managers being out of the office. 

• Recorded the full training session for the client to keep forever and stored it in their personalized database. 

• To go the extra mile, we attended the training ourselves so we could stay informed too. 

•  Coordinate with vendor and client to optimize analysis and reporting.  

This project is one of many examples of the care and efficiency Access Tech brings to every client relationship. We ensure we deliver for our clients personalized solutions that goes well above canned responses and automated emails. Whether it’s training for staff, communication with vendors, or collaborating with contractors, we make it happen.  

The Bigger Picture 

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