When you submit a trouble ticket to Access Tech, it’s important to know exactly what happens next. Often, clients will not have a clear understanding of where it goes, what happens to it, and how it will be resolved. To de-mystify our process, we decided to make a simple infographic for our clients to understand the lifecycle of a trouble ticket.  

While it may seem simple, the graphic was requested by one of our clients and helps to bring clarity to our overall process. The easy-to-understand infographic that illustrates an entire process, from submission to resolution, that gives all the relevant information onto one page. 

What Happens to Your Ticket? 

Our infographic clearly outlines the lifespan of a trouble ticket: 

• Submission: When you submit a ticket, it enters our system and is assigned to the appropriate team. 

• Response Time: The infographic details who will reach out to you and within what time frame. 

• Resolution: It shows the steps we take to resolve your issue efficiently and effectively. 

Why This is Important 

This visual representation is straightforward and avoids cluttering the photo with too much detail. The simple format gives customers a clear visual of our workflow in a digestible way and is easy to return to when clients forget. It eliminates needing to cloud our clients with too much detail. This way, you gain insight into our operations and build trust in our services in an easy and efficient way. 

Know What Happens to Your Tickets 

Do you know what happens when you open a ticket with your other vendors? Understanding the process can make a significant difference in your experience. Contact us today to learn more about how we handle trouble tickets and how we ensure that your issues are addressed promptly and effectively.