Time to leave the legacy behind: 5 reasons to move to the cloud

September 28, 2022
Access Tech: Legacy phone systems don’t have the capacity to ensure the productivity and satisfaction of your employees and customers.

By staying with a PBX system, a business risks system outages and unplanned downtime, high upgrade costs, and little to no flexibility or agility for employees. While it may seem like changing communications systems involves significant effort and risk, it is far riskier to stay with an out-of-date and underperforming on-premises PBX. With the cloud, a business will find adaptability, elastic scalability, reliability, and cost efficiency. Not only that, but a business will be able to meet the changing demands of a hybrid workforce and customers. Here are 5 reasons to ditch your legacy systems and move to the cloud.  

1. Eliminate disjointed, inefficient multi-vendor communications 

Most legacy communications systems are made up of separate disparate solutions for essential capabilities. That means multiple platforms, various vendors and systems, multiple subscriptions, and upkeep costs. Disjointed capabilities such as these can have a crippling effect on the productivity and effectiveness of an organization. Cloud VoIP eliminates the time and cost associated with deploying, integrating, and managing multi-vendor technologies.  

2. Easily scale communications as your business grows and changes. 

Scaling services for on-premises PBX systems is slow, labor intensive, and expensive. Cloud systems require a public Internet connection to adapt. It allows employees to have communications services deployed in a matter of days and weeks. Due to cloud systems combining multiple capabilities, one can rapidly scale not only phone services, but everything an enterprise requires. A cloud-based system gives the flexibility to quickly adjust communications capacity to always match the needs of an enterprise. 

3. Keep up with your competitors by easily upgrading to new communications features 

Traditional PBX can’t extend communications into other business applications or integrate popular features like video conferencing or instant messaging. The versatility and agility of cloud communications make them suited for deploying the full range of features that are more productive and effective anywhere. Cloud communications make it easy for companies to deploy new features centrally and remotely over the Internet, and with minimal IT assistance. 

4. Gain critical visibility and insight into your communications 

The nature of traditional PBX patchwork systems makes it very difficult to perform analysis. Cloud communications are cohesive across the full spectrum of individual services. To get the most from analytics, consider cloud-based platforms that offer versatile interactive dashboards and custom reports. They allow monitoring and tracking such aspects as active calls, unreturned calls, agent performance, and call queue status, allowing quick identification of areas that need improvement.  

5. Stop having to worry about outages, interruptions, and unforeseen events 

Traditional PBX systems lack adequate disaster recovery and business continuity. The cloud assures high availability, disaster recovery, and business continuity by design. The best cloud communications systems are hosted on redundant, geographically dispersed data centers, so employees can still connect with each other internally and with customers using their business number. With a cloud communications system, your business stays connected. 

Your old PBX is not getting better with age. It’s time to leave your outdated technology behind and unlock the advantages of the cloud. There are a ton of options, and we are here to help you get into the system that works best for you. We have been helping businesses for decades connect business strategy with IT solutions.

Join us November 9, 2022, for an exclusive webinar with Cisco where we’ll further discuss the advantages to moving to the cloud. Sign up for our mailing list or contact us for more information.

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