With the focus on customer experience and the need to increasingly personalize customer interactions, the ability to quickly adapt and change to meet client demands is a priority. Yet business agility often doesn’t come easily.
A work execution platform, designed to plan and then manage and automate work, is a solution that applies to many of the most common bottlenecks that pose a challenge to business agility. Here are five places where processes often get stuck, and the ways in which a work execution platform provides the solution:
Unstructured work that requires additional management: There are often tasks in any organization that are resistant to the policy that simplifies them. These are usually relegated to a whiteboard or spreadsheet. In a work execution platform, shared access to task information helps the task get approved by the appropriate authority or receive collaboration efforts from necessary parties. Overall, it adds visibility and control to the process.
Required IT involvement: Organizations often operate in a constant state of bottleneck, because even the simplest changes in the system require low-level code to be written by IT. A work execution platform allows any user to automate a workflow when they detect a way that business agility could be enhanced with that change.
Too much Big Data: While the increased flow of data can be useful for a better understanding of everything from customer behaviors to efficiency and productivity, many organizations are paralyzed by the sheer volume of it. Data sits, underutilized and incompletely analyzed. A work execution platform delivers processed data, ready for informing decision-making, directly to the appropriate department head.
Complex processes: Business process management (BPM) tools were designed for managing complex processes, but in some cases, they tend to be overkill and can be costly. A work execution platform allows you to automate some of the processes but without the added complexity of using a full-blown BPM system. Repetitive or transactional tasks are automated, allowing team members to focus in on more challenging aspects of the process.
The need to scale projects: Tools like spreadsheets lack the visibility and change tracking that is necessary to keep pace with today’s business environment. When a project scales, users no longer have control over the work or visibility into what’s being done. A work execution platform provides project tracking and business agility, making it possible to scale a project as the need grows.
Bottlenecks are a challenge to business agility, but they often hide opportunities for cost savings, productivity improvements and innovation that not only help the organization save money but also go after the next set of growth objectives. Contact us at Access Tech to learn more about technology designed to increase business agility.