A Better Strategy for Successful Incident Response

May 7, 2018

The best incident response strategies take a multi-pronged approach that accounts for all the factors leading up to and dealing with incidents. From hiring the right staff to deploying the right tools and everything in between, what are you doing to improve your strategy?
1. Know Your Objective
Without clearly defined roles, team members aren’t going to know what direction they need to be going for proper incident response action. You must make sure each team member is aware of the priorities you’re putting in front of them and that there is no crossover, as that can cause confusion among the team.
Organizations that get this right approach it from a tiered system where each staff member can operate from a position of flexibility. In this way, they can respond quickly while also keeping in mind the differences between security devices, analysis management and security data.
2. Observe and Learn
When all incident responses are recorded, there is an opportunity to learn from what’s occurred in the past and make improvements. When done right, this will help minimize the damage caused by future incidents.
This is a great way to measure various key indicators to see if your efforts in one area have more value than those in others, thereby giving you fact-based data to make alterations to your incident response strategy.
3. Hire Smart
How diversified is your team? Does everyone have a specialty or are you just parsing out duties randomly?
Your investment in tools and processes can be negated if the people you rely on to work with the tools aren’t up to the task. Make sure your analysts have abilities that account for everything that is needed to cover all your bases.
4. Gear Up
The best way to tackle a task is to use the right tools for the job. This is generally a continuous effort as technology evolves quickly.
The tools you use need to provide you with context and visibility, but also give you controls to gain the right information from the right places. Furthermore, your team needs to have the experience necessary to get everything possible out of these tools.
5. Be Aware
As we all know, the end user can be the weakest link in the chain. Therefore, it’s important to push very specific rules, such as password hygiene, which is often the Achilles heel for many systems.
Your security staff should have the innovative thinking that helps to create new ways to ensure guidelines are being followed without being a burden on workflow.
At Access Tech, we’re the point of contact to manage the carrier, problem-solve issues and create new strategic solutions. Contact us today to discuss customized solutions that will impact your organization.

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