Like many other technologies gathering speed, Voice over Internet Protocol (VoIP) is increasing its reach through the success of other advances. While many enterprises are embracing VoIP on its own merit, there are additional reasons the technology is becoming more widespread.
While early adopters experienced some quality concerns with VoIP, the problems have been largely ironed out and VoIP is expected to grow substantially into 2021. Along with becoming a highly cost-effective, reliable communications strategy, VoIP has also received some additional boost in adoption because of three main factors:
A growing mobile workforce: Employers are learning that they can significantly reduce costs by allowing employees to work remotely, which also helps attract the best talent in a competitive market. The need to access company systems and data from anywhere, at anytime is lending momentum to the rise of VoIP. Employees expect a seamless experience in any technology environment.
Bring Your Own Device (BYOD) programs: There are a lot of benefits to allowing employees to use their own devices for work purposes. It saves the enterprise from purchasing and updating expensive mobile devices and allows employees the convenience of working on the type of smartphone or tablet that they prefer, rather than learning a new device. Employees are also more productive when they can access the information they need, when they need it.
BYOD programs require the high-quality connectivity that’s available through VoIP. Thus the popularity of these programs equals more interest in installing VoIP. While a little over half of companies currently support BYOD programs, that number is expected to increase in the future.
Better hotspot coverage: The benefits of VoIP come into clear focus when it comes to connectivity for video or voice in a remote area. In the past, the persistence of poor connectivity due to the bandwidth restrictions of most business networks and the coverage areas of wireless routers have limited the quality.
Over the next few years, 5G will be introduced in urban areas, and 3G and 4G will be extended to even the most remote parts of the country. Wireless technology is also advancing, strengthening its signals over larger geographic areas and even providing connectivity in previously unavailable locations, like subways and elevators. Experts predict that home hotspots will improve to be able to provide the gigabyte speeds previously only available from a cell tower, allowing for superior data transmissions that support quality voice communications.
At ACR Solutions, we specialize in finding the most efficient and cost-effective solutions for your enterprise’s telecommunications needs. We oversee the deployment and management of your services, providing superior support to your team. Contact us for more information about VoIP.